Terms and Conditions

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Extension, Transfers & Cancellations Policy

  1. Extensions: Available with a $40 extension fee for up to 2 months, $20 per month thereafter. Monthly payments (if applicable) will continue until the minimum commitment is completed. No carryover of unused extensions. Retroactive extensions available on time on a pass that was missed for same fee.
  2. Holiday Transfers: Students with a current Continuous Pass (other than 10 Session) who will be away from the studio for 2 weeks or more may specify one non-member (does not have a current pass at ODY) to attend instead of them while they are away. This must be arranged ahead of time and non-member will receive their own scan card.
  3. Transfers: Time transferred to another student will be added to that student’s minimum commitment in order for the orginal pass-holder to leave their contract early.
  4. Cancellations: We require one month written notice to cancel any continuous pass. Students can cancel their Continuous Pass if they have completed their minimum commitment. If the minimum commitment is not met, they can leave their contract early by paying for half of the remaining time left on their pass (minimum charge of one month).

Unlimited Passes:
Extensions: $40 for up to two months. To extend beyond two months, $20/month or portion of month. No carryover of unused extensions and the monthly payments (if applicable) will continue until the minimum commitment is completed.
Holiday Transfers: Students with a current Continuous 3/12/18 Month Pass who will be away from the studio for 2 weeks or more may specify one non member (does not have a current pass @ ODY) to attend instead of them while they are away. This must be arranged through info@opendooryoga.bc.ca before hand and the non member must receive their own scan card.
Transfers: Time transferred to another student will be added to that student’s minimum commitment.
Cancellations: We require 30 days written notice to cancel any pass. Student can cancel their unlimited pass by paying for half the remaining amount on their pass (minimum charge of one month)

10 session passes:
No extensions or cancellations. Unused classes on an expired 10-Session pass will be rolled over when you purchase a new 10-Session pass.

Why ‘no refund’ policy?
That the number of classes run, teachers pay, advertising, rent, expenses etc, is based on the number of passes sold. That when a student agrees to pay with post-dated debit/credit card, we are actually offering a discount based on the commitment we are receiving. Our monthly payment plan (without added cost to the student) was meant to make it easier for a student to pay.

Though we acknowledge many businesses offer refunds, being an independent small community business, we don’t have the reserve or resources larger companies do. We have a no refund policy the same way small, independent stores have the same. Instead, we have offered an extension, cancellation & transfer policy to help address students’ concerns, which can then also allow Open Door Yoga to stay sustainable.

FAQ: for the New Extension/Transfer/ Cancellation Policy:

Why this policy?

We have heard this request in our surveys recently and felt that if we wanted to encourage our students to maintain a regular practice by committing to a longer term pass (what keeps us financially sustainable) we would need to find a way to address those requests yet keep the prices low for current members who have not needed this

What happens if I paid in full for my pass but would like to take advantage of this new policy?

Simply contact info@opendooryoga.bc.ca and we can help you.

What if I am in the midst of my pass but I would like to take advantage of the New Extension/Transfer/Cancellation policy?

Simply contact info@opendooryoga.bc.ca and we can help you.

I would like to put my pass on hold, what if I don’t know the exact date that I would like to restart my pass?

The $40 fee allows your pass to be on hold for up to two months so if you’re not sure when you’ll be back, start with two months and if you get back before then, no problem you can let us know before your 1st class and we’ll get your pass started again. If you will be away for longer, please let us know a month before your pass is supposed to start up again and we can extend the hold for $20/month or portion of month. Also, if you start with a hold of shorter than two months, there’s no fee to extend the hold for up to two months in total.

What should I do if I would like an extension, transfer or cancellation?

Please email info@opendooryoga.bc.ca with the details of their request and that someone will get back to you within 24 hours. Please note that we require 30 days notice to process any cancellation, transfer or extension. If you have already taken one hold in the past calendar year, you will not be able to hold your pass a second time.

Can I take a break on any type of pass?

You can take a break on the 8 or 9 Week Intro Passes and 3, 12 & 18 Month Continuous Passes (and any other unlimited passes we occasionally sell), but NOT on the 10 Session Pass or the 5 Session pass we occasionally sell.

Is there any cost to taking a break/extension? Why?

Yes. There is an extension fee of $40. The $40 Extension fee in all cases is to account for the lower revenues ODY will collect monthly because of this extension policy as we will have the same revenue but spread out over a longer amount of time. The $40 will cover up to 2 months, then after it costs $20/month or portion of month.

What if I want to have two extensions in a year?

You can put your pass on hold as many times as you need in a year. The fee(s) must be paid each separate time you put your pass on hold.

Can I take an extension if I have not finished my minimum commitment?

Yes, but your regular monthly payments will continue until your minimum commitment is completed and then any time you paid for but didn’t use will be “free” after your minimum commitment. IE if you put your pass on hold for 2 months and your minimum commitment is completed with the Jan 15 payment, Feb & Mar 15 payments will be $0 and then your pass will continue with your regular payments on the 15th of the month until you give one month written notice to cancel or put your pass on hold again.

Students are able to cancel their pass (within their minimum commitment or not) without any penalty IF they are:
1.) Injured and provide a Dr’s Note
2.) Moving more the 60 km and provide proof of moving (such as a bill sent to their new address.)
3.) Relatives of a student may also cancel a pass if the student passes away.
*Note that we will only honour a cancellation that coincides with the dates on their proof.

CPA Regulations:

As of January 2019, Open Door Yoga’s Cancellations and Extensions policies are amended to follow the regulations set out by the Canadian Consumer Protection Act. For more information please visit CPA’s website: http://www.bclaws.ca/civix/document/id/complete/statreg/04002_00
Below is a summary of the regulations we follow:
Cancellations:

Students are able to cancel their pass (within their minimum commitment or not) without any penalty IF they are:

  • Injured and provide a Dr’s Note
  • Moving more the 30 km and provide proof of moving (such as a bill sent to their new address, or moving truck expenses.
  • Cancelling within 10 days of purchase

Death:

Family/friend of a student who has passed away can cancel the pass. Any payment made posthumously for monthly payments charged to a Continuous Pass will be refunded to the account of the deceased.

*Note that we will only honour a cancellation that coincides with the dates on their proof. Holds: Students are not liable to pay a hold fee on their pass if they provide a physician’s note.