Terms and Conditions
Extension, Transfers & Cancellations Policy (for non-Intro Passes) (go to info@opendooryoga to request)
- Extensions: Available with a $40 + GST extension fee for up to 2 months, $20 + GST per month thereafter. Monthly payments (if applicable) will continue until the minimum commitment is completed.
- Holiday Transfers: Students with a current Continuous Pass (so not the 10 Session) who will be away from the studio for 2 weeks or more may specify one non-member (who does not have a current pass at ODY) to attend instead of them while they are away. This must be arranged ahead of time and the non-member will receive their own scan card.
- Transfers: Time transferred to another student will be added to that student’s minimum commitment in order for the original pass-holder to leave their contract early.
- Cancellations: We require one month written (via email notice) to cancel any continuous pass. Students can cancel their Continuous Pass if they have completed their minimum commitment. If the minimum commitment is not met, they can leave their contract early by paying for half of the remaining time left on their pass (minimum charge of one month).
10 session passes:
No extensions, transfers or cancellations apply. Unused classes on an expired 10-Session pass will be rolled over when a student purchases a new 10-Session pass.
Why ‘no refund’ policy?
The number of classes the studios open, teachers pay, advertising, rent, expenses, etc, is based on the number of passes sold. When a student agrees to pay with a post-dated debit/credit card, we are actually offering a discount based on the commitment we are receiving. Our monthly payment plan (without added cost to the student) was meant to make it easier for a student to pay.
Though we acknowledge many businesses offer refunds, being an independent small community business, we don’t have the reserve or resources larger companies do. We have a no refund policy the same way small, independent stores have the same. Instead, we have offered an extension, cancellation & transfer policy to help address students’ concerns, which can then also allow Open Door Yoga to stay sustainable.
FAQ: for the New Extension/Transfer/ Cancellation Policy:
Why this policy?
We have heard this request in our surveys recently and felt that if we wanted to encourage our students to maintain a regular practice by committing to a longer term pass (what keeps us financially sustainable) we would need to find a way to address those requests yet keep the prices low for current members who have not needed this
How can i request an extension or holiday transfer?
How about a transfer or early cancellation ?
Simply contact info@opendooryoga.bc.ca and we can help you.
I would like to put my pass on hold, what if I don’t know the exact date that I would like to restart my pass?
The extension fee allows your pass to be on hold for up to two months so if you’re not sure when you’ll be back, start with two months and if you get back before then, no problem you can let us know before your 1st class and we’ll get your pass started again. If you will be away for longer, if you let us know prior to the date the pass is supposed to restart, we can extend the hold for $20/month. Also, if you start with a hold of shorter than two months, there’s no fee to extend the hold for up to two months in total.
Can I take an extension/hold on any type of pass?
As noted in the heading above, ou can take a break on the 3, 12 & 18 Month Continuous Passes (and any other unlimited passes we occasionally sell), but NOT on the 10 session / intro pass (or any other session) pass we sell.
Why is there a cost to taking a break/extension?
The extension fee is to account for the lower revenues ODY will collect monthly because of this extension policy as we will have the same revenue but spread out over a longer amount of time.
What if I want to have two extensions in a year?
You can put your pass on hold as many times as you need in a year. The fee(s) must be paid each separate time you put your pass on hold.
Can I take an extension if I have not finished my minimum commitment?
Yes, but your regular monthly payments will continue until your minimum commitment is completed and then any time you paid for but didn’t use will be “free” after your minimum commitment. IE if you put your pass on hold for 2 months and your minimum commitment is completed with the Jan 15 payment, Feb & Mar 15 payments will be $0 and then your pass will continue with your regular payments on the 15th of the month until you give one month written notice to cancel or put your pass on hold again.
CPA Regulations:
Students are able to cancel (or transfer the remainder of the paid portion) of their pass (within their minimum commitment or not) without any penalty IF they are:
- Injured and provide a Dr’s Note
- Moving more the 30 km and provide proof of moving (such as a bill sent to their new address, or moving truck expenses.
- Cancelling within 10 days of purchase
Death:
*Note that we will only honour a cancellation that coincides with the dates on their proof. Holds: Students are not liable to pay an extension fee on their pass if they provide a physician’s note.
